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  • How do I book a class?
    Delano & SIRO: You can book classes through our website. Burj Al Arab: Classes at Burj Al Arab are by invitation only and must be booked through WhatsApp. Advance booking is recommended, as our classes are intimate and fill up quickly.
  • What should I bring to class?
    Everything you need is provided, including mats and props.
  • ⁠Is there a dress code?
    Wear decent, respectful attire in consideration of different cultures, even when in the changing rooms.
  • Is there a place to hang abayas?
    Yes, we have a designated rack for abayas.
  • Can I arrive late to class?
    Late arrivals are allowed but must enter mindfully to avoid disturbing the session.
  • Can I use the hotel & spa facilities and amenities?
    Use of hotel spa and wellness facilities may be available for an additional fee.
  • Do you offer corporate or group packages?
    Yes, we offer corporate wellness programs and private group bookings. Contact us for customized packages.
  • What payment methods do you accept?
    We accept online payments for Delano and SIRO. Cash payments are available at Burj Al Arab.
  • What is your cancellation policy?
    Cancellations must be made at least 12 hours before the class start time to avoid being charged. Late cancellations or no-shows are non-refundable and not entitled to a reschedule unless the reason is deemed valid.
  • Do you offer trial classes?
    We do not offer free trial classes, but you are welcome to book a single session to experience our studio before committing to a membership or package.
  • ⁠Is Reformer Pilates included in the membership?
    Yes, we offer one complimentary 30-minute Express Reformer Pilates session per month as part of your membership. Additional Reformer Pilates sessions can be booked separately.
  • Does my membership cover both Delano and Burj Al Arab locations?
    No, memberships are location-specific. A Delano membership is valid only for Delano Studio classes, and a Burj Al Arab membership applies exclusively to Burj Al Arab classes.
  • Can I attend classes without a membership?
    Yes, you can book single sessions or class packages without a membership. Memberships offer additional perks and savings, but drop-ins are always welcome.
  • Can I pause or transfer my membership?
    Memberships cannot be transferred. Pausing is considered on a case-by-case basis for medical or travel reasons. Please reach out to our team for assistance.
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